DIVERSITY
We are proud that our people are coming from diverse backgrounds and origins. It is an enabler for richer perspectives and greater experiences.
MOBILITY
We accommodate our employees needs by ensuring they can seamlessly work in both physical and digital workplaces.
COLLABORATION
We encourage ad hoc collaboration as well as team playing through a variety of activities to develop a trustworthy environment.
Job title:
Software Support Specialist
Job overview:
As Software Support Specialist you will be providing an exceptional level of support to the end users of the company’s software applications, through phone and email
communications.
Responsibilities and duties:
As Software Support Specialist you will:
• be familiar with the operation and all functions of the applications and understand areas where end users may find difficulty.
• perform a root cause analysis for all issues reported by the end-users, escalating issues when required.
• resolve issues raised by the end users with a professional and considerate approach.
• manage and organise support tickets in our support ticketing system.
• train the end users in using the software applications (if needed).
• actively participate in team meetings and suggest changes in software support
processes based on observations.
• provide onsite support to our customers as needed.
Qualifications and requirements:
Our ideal candidate will have:
• a bachelor’s degree in Computer Science or Information Technology or a related
field.
• 2 to 3 years’ experience in a similar capacity and / or industry, delivering Level 1 and Level 2 support to end users.
• experience using at least one (1) ticketing system for support tickets.
• excellent organisational skills, work well in a team environment, perform effectively on his/her own also.
• strong communication skills and be able to explain technical issues to nontechnical clients.
• excellent analytical skills, the ability to troubleshoot, and the ability to cultivate
business relationships based on trust and professionalism.
• an excellent understanding of different operating systems, programming languages and frameworks.
• a strong knowledge of Microsoft Excel.
• technical skills in Microsoft SQL (desirable).
